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FREQUENTLY ASKED QUESTIONS
GENERAL EVENT QUESTIONS:
Q: Where will Passover take place?
Manchester Grand Hyatt San Diego
1 Market Place
San Diego, CA 92101
619.232.1234
Q: What meals are included in each package?
PASSOVER MEALS
2 Nights (4/8-4/10):
6 meals
Wednesday, 4/8, Buffet & 1st Seder
Thursday, 4/9, Breakfast, Lunch, 2nd Seder
Friday, 4/10 - Breakfast
3 Nights (4/8-4/11):
11 meals
Wednesday, 4/8, Buffet & 1st Seder
Thursday, 4/9, Breakfast, Lunch, 2nd Seder
Friday, 4/10 - Breakfast, Lunch, Dinner
Saturday, 4/11 - Breakfast, Lunch, Dinner
4 Nights (4/8-4/12):
12 meals
Wednesday, 4/8, Buffet & 1st Seder
Thursday, 4/9, Breakfast, Lunch, 2nd Seder
Friday, 4/10 - Breakfast, Lunch, Dinner
Saturday, 4/11 - Breakfast, Lunch, Dinner
Tuesday, 4/12 Breakfast
Q: Where will meals take place? Will the group be together?
Meals will take place at the Manchester Grand Hyatt Hotel. We will be together as one group.
Q: What is the cancellation and refund policy?
Full refund, less a $100 cancellation fee, until Sunday, March 1st, 2009. No refund after Sunday, March 1st, 2009.
Q: Is there a specific date that I need to register by?
There is limited lodging space for this event, so the sooner you register the better. In addition, we have a cut-off date of Friday, March 20th for getting our room reservations into the hotel. If we have not booked your reservation by that time, we can add you on a space available basis only.
Q: How many participants are you expecting?
We are expecting approximately 1800 to 2000 total attendees
FEES/PAYMENTS:
Q: What are my payment options?
Payment can be made by credit card, money order or wire transfer.
Q: Can I make a partial payment?
Yes, you can participate in the Payment Plan which entitles you to pay ½ at time of registration, and ½ on March 1st. If you do this, please keep in mind that your registration will not be confirmed, nor will your lodging be booked, until full payment is received. A $50 charge will apply to all registrations with a payment plan.
LODGING:
Q: Where will our lodging be booked?
Your lodging will be booked at the Manchester Grand Hyatt San Diego until we have filled those rooms.
Q: What is the hotel website?
www.ManchesterGrand.Hyatt.com
Q: What is the suggested capacity per room?
Four adults maximum.
Q: How many rollaways or cribs are allowed in the rooms? What type of rooms will rollaways fit in?
Rollaways can only be placed in king rooms; Cribs can be put in King or double rooms.
Q: Do rooms have minibars or refrigerators?
All rooms have am empty refrigerator. There are no minibars in standard rooms.
Q: Do rooms have hairdryers and coffee makers?
All rooms have both hairdryers and coffee makers.
Q: What views do you have from the hotel rooms?
There is a City OR Harbor view. View can be requested, but is not guaranteed.
Q: How many levels are in the hotel?
There are two towers One tower has 40 levels and the other has 31 levels (lodging rooms)
Q: Does the hotel have adjoining rooms?
Yes, there are a limited number of adjoining rooms. These have been set aside for families with small children. Adjoining rooms cannot be guaranteed. Single and double rooms can adjoin in any combination.
Q: Does the hotel offer handicapped accessible rooms?
Yes, these are close to the elevator.
Q: When you have two beds in a room what size are the beds?
Two double beds
Q: When you have one bed in the room, is it a King or a Queen?
King bed
Q: Please provide a complete description of the Executive and VIP Suites:
Executive Suite: 340-sq.-ft, parlor welcomes guests with stylish seating area, Murphy bed and workstation with high speed internet access (fees apply). Each connecting bedroom includes either one king or two double beds.
Amenities: Separate sitting area, hairdryer, 24-hr room service, coffee maker, cable/satellite TV, ihome alarm clock/radio, dual phone lines, cordless phone(s), wired and wireless internet, analog phone line, individual air conditioning control, concierge during regular hours, in-room safe, rollaways upon request, maximum guests per room:4, 24hr fitness center, robes, iron/ironing board, mini bar, 25inch or larger TV, video on demand, three or more telephones, speaker phone, voicemail, dataport, individual heat control, windows that open, video checkout, morning newspaper, crib upon request, no rollaways permitted with 2 double beds.
VIP Suite: 700-sq.-ft parlor with large sitting area, formal dinning for eight, kitchenette, wet bar, refrigerator, workstation featuring high speed internet (fees apply), and marble bath. Each connecting 340sq.-ft bedroom includes one king or two double beds. Regency suite includes access to the private regency club floor and lounge.
Amenities: wet bar, separate sitting area, hairdryer, 24-hr room service, coffee maker, cable/satalite TV channels, ihome alarm clock/radio, dual line phones w/voicemail, dataport, individual aircondition/heat controls, windows that open, video checkout, morning newspaper, crib upon request, no rollaways permitted in room w/2 double beds, kitchenette, robes, iron/ironing board, minibar, 25inch or higher TV, video on demand, 3 or more wireless telephones w/speaker phone, concierge during regular hours, in-room safe, rollaways upon request, maximum 4 guests per room, 24hr fitness center.
Q: What are the check in and check out times?
Check-in 3pm / Checkout 12pm
Note, that if you are not checked out in time, the hotel will charge your card for an extra day. Please be sure to check out in a timely manner. The hotel will be happy to hold you baggage once you have checked out, and prior to your departure.
Q: Is there an additional cost for early arrival?
No cost for early arrival, but cannot be guaranteed - requested only
(Note: any late departure charges will be billed directly to the attendees as an incidental expense)
ROOMMATE PAIRING:
Q: I would like to pay a double room rate, but dont know of anyone to room with. Will you pair me with someone?
We strongly suggest that you find someone from your Centre to room with at the event. However, if you are unable to, we can place you in a pool for roommate pairings. During the week of March 16th, we will pair you with someone of the same gender and exact arrival and departure dates.
Please note that if we are unable to match the exact arrival/departure dates, you will be responsible for paying the single rate for any days you occupy the room alone.
If you request a roommate, who is not booked by March 13th, we will automatically place you in the Roommate Pairings pool.
NOTE: If you prefer to be at the Manchester Grand Hyatt, and not an overflow venue, then you must designate a roommate as quickly as possible. Only completed registrations will be submitted to the hotel.
OTHER ACTIVITIES:
Q: Will you have pre-arranged tours/activities?
There will not be any pre-arranged tours or activities. There are many local attractions. See the hotel website for more information.
Q: Will there be a program for children offered? What does it cost?
There will be a Kids Camp during Passover for children 4 to 12 years of age. There is no additional cost. Your registration confirmation includes a Kids Camp Form. Please complete that form and fax it back prior to the event to ensure a space is held for your child(ren).
TRAVEL/TRANSPORTATION:
Q: Are you offering group air reservations? If so, who do I contact?
Attendees are responsible for booking their own travel.
Q: What is the closest airport?
San Diego International Airport approximately 15 minutes
Q: Does the hotel offer an airport shuttle? If not, what are airport transportation options and costs?
Shuttle Services:
There are shuttle services available at the airport for an approximate cost of $8.00 per person each way. The hotel express shuttle is only available with reservations and at certain times- please call: 1-800-900-7433 or 619-591-0303 for more information on the hotel express shuttle service.
Taxi:
A taxi is approximately $10-$13 from the San Diego airport.
You can also contact the hotel concierge for information on private transportation companies.
Q: What is the cost for parking?
$22 per day for self parking and $32 for valet parking
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